FAQ

If an instrument is nearly new but has a broken or damaged component, it may require minimal refurbishment beyond the cost of repair. It is important to consider the cause of the component failure, as it could be due to misalignment or another underlying factor. Healthcare professionals may not understand the need to use an imperfect instrument due to cost-cutting efforts. We believe that all jobs should be done properly. Therefore, we refurbish all instruments while keeping our prices highly competitive.

We handle all service requests as urgent and our couriers are trained to deliver as quickly as possible. Our internal processing is sequential, rather than batch processing, to ensure efficiency. However, we do not compromise on the quality of our work. If a particular instrument is delayed due to a missing component, we will still deliver the rest of the refurbishment order on time.

Yes, in most cases. Please provide detailed requirements, and we will prepare a quote for your approval before proceeding.

 If a refurbished instrument fails to meet your complete satisfaction, please inform us. We offer a total satisfaction guarantee, and we will correct any persistent defects in the instrument at no extra charge.